PoochPad Products by Microfine Incorporated

Thank you for your interest in PoochPad Products. Please call or leave us an email with any questions or comments.

Microfine Incorporated
PoochPad Products
100 Cloverleaf Drive
Winston-Salem, North Carolina 27103

Customer Service
Phone: 888-232-2732
Fax: 888-999-2741

Corporate
Phone: 336-768-1480
Fax: 336-768-1560
customercare@poochpad.com

Free Shipping Policy

Free shipping offer is for orders of $75 or more after discounts that are shipping to destinations within the continental United States. Free shipping is UPS Ground only. To receive free shipping, select "UPS Ground" as your shipping method during checkout. If your order is $75 or more after all discounts or promotions have been applied, your shipping address is within the continental U.S., and you select "UPS Ground" as your shipping method, no shipping cost will be charged.


ORDER AND PAYMENT POLICY

Payment Methods

All orders must be pre-paid by credit card. We accept Visa, MasterCard, Discover and American Express. All transactions are processed via a secure server which protects your credit card and personal information. If you are not comfortable with submitting your credit card information over the internet, simply call our Customer Care department toll free at (888)232-2732.

Confirmation of Your Order

You will receive an e-mail confirmation once your order is processed. If there is a problem with your order you will be contacted via e-mail with an explanation of the problem and possible solutions or a request to contact our Customer Care department at (888)232-2732.

Sales Tax

Based on the recipient’s mailing address, sales tax may be added. At this time, a 6.75% sales tax will be collected only for orders for the state of North Carolina.

RETURNS & SHIPPING

Shipping

We process orders Monday through Friday, excluding Holidays. Orders are shipped via UPS Ground unless a more rapid service is selected. Orders are shipped within 3-5 working days. This means you should receive your order within 10 working days.



Current Shipping Rates

Shipping is actual UPS charges for the “ship to” address. We ship UPS Ground unless a faster service is selected. Rates will be displayed on final “Checkout” page. Express shipping is available and the charge will be actual charges that UPS charges our company.

International, Alaska & Hawaii Shipping

These locations will be shipped via United States Postal Service Priority Mail. You will be charged with the actual rates charged from USPS. You will be notified by email to confirm shipping costs prior to processing the credit card.

AVAILABILITY & BACK ORDERS

All items are routinely available for shipment. Items may be out of stock periodically. You will be notified of the backorder and of the date the item will be shipped via e-mail.

PRODUCT GUARANTEE

We fully guarantee all products against defects in manufacturing and craftsmanship. Additionally, we guarantee our products for 1 year or 300 washings, whichever comes first.

RETURN & EXCHANGE POLICY

It is important that you measure carefully for products that are size sensitive such as pads for crates and kennels. We understand that occasionally it is necessary to return an item for exchange. We can only accept returns and exchanges of unused items.

Returns and exchanges are accepted within 2 weeks of delivery of the item and require a return authorization number. Please contact us before returning an item for shipping instructions and to get a Return Authorization Number. We cannot process a return or exchange without this. Once we have received product back into warehouse and processed for resale we will either exchange for different size or refund original payment method minus the original ship cost.